Vodacom

I have problems with my account for month"s.First Moms dads and other items which was removed. Also vodasure taken off. I have my own insurance. They also came and collected laptop which was activated without my permission and apologized after they listened to the tape applicable. I received a sms from vodacom that my account will be debited with a certain amount which still included rent for the computer.I must be credited for the computer and vodasure. Also received e/mail to the effect. I phoned vodacom a few times and the lady said that on the last call that I will be credited after the corona virus ended. Also that my account will be rectified.On 30/07/2020 I received sms from vodacom that no laptop was on my last update on 12/4/2020 and I must go back to the shop and check with them.Nothing about my account.Seems to me the one department do not know what the other department is doing. I wish this matter can be settled now as I want to go on with my life.