cC
cherissa C
1 reviews | Active since Sept 2018
08 May 2025, 13:02
vodacom
I have a cellphone contract at Vodacom. I have tried to make contact with their call centre / account department to advise me when my contract was taken out and when it is due to expire. According to my records the contract should have ended in Feb/March 2025 however I am still being charged the device fee. I need a clear understanding of this contract as well as answers on why I am being double billed on airtime advances as this gets deducted from topped up airtime and billed to the monthly account.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 May 2025, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 May 2025, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
cC
cherissa C's updateReviewer Update
10 May 2025, 11:45I still have not been contacted
cC
cherissa C's update10 May 2025, 11:45
Reviewer Update
I still have not been contacted
cC
cherissa C's updateReviewer Update
09 Jun 2025, 08:34I have responded to your email with no feedback received so far. And its been about 2 weeks now I've been waiting. The airtime advance option is still available on the number i requested to be stopped. I also cannot obtain the airtime top up dates and values but don't understand why you can't access this on your system to sort the duplicate charges out for past airtime advances which was paid for with airtime AND billed on the account
cC
cherissa C's update09 Jun 2025, 08:34
Reviewer Update
I have responded to your email with no feedback received so far. And its been about 2 weeks now I've been waiting. The airtime advance option is still available on the number i requested to be stopped. I also cannot obtain the airtime top up dates and values but don't understand why you can't access this on your system to sort the duplicate charges out for past airtime advances which was paid for with airtime AND billed on the account