VODACOM *****

*****ULENT ACCOUNT AFFECTING MY CREDIT AND NON RESPONSIVE ***** DEPARTMENT

I reported a *****ulent application made on my profile in 2023 after noticing unauthorised debit orders have been going off my Standard bank account . It first started with a R99 Debit order , the following month R3617.85 went off my account which I managed to reverse and stop the debit order at the bank. i logged a ***** query and completed all documentation - police affiavit ,signed forms ,copy of ID and sample signatures and emailed the ***** department when I recieved an automated response saying my query would be resolved in 7-14 working days. the debit orders stopped and I assumed the issue was sorted , also no communication from vodacom whatsoever. last thursday i was ****** at gunpoint and in an effort to obtain a new phone I app**** for a contract and was told that my "existing" vodacom account was in arrears and handed over for collection, this came as a surprise as i have never been a Vodacom customer , I have never had an account with Vodacom or used a vodacom number, in fact I use a prepaid CellC number for over 10 years. it is impossible to get ahold of anyone in vodacom to assist as the ***** dept does not have a telephone number and does not bother to return calls . i was informed today almost 2 years later that no ***** case was logged by Vodacom and that this has affected my credit score all whilst i am still reeling from a traumatic incident I am told that I have been handed over to the legal collections department for account that I did not open, vodacom staff cannot even tell me the mobile number or device linked to this "alleged account" so it is almost impossible to get past the voice Bot without that information I Need someone to contact me urgently and my profile to be cleared at the credit bureau urgently. emails sent to ***; ***; ***; ********; *** all go unanswered