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Eamonn N
1 reviews | Active since Nov 2021
01 Jan 2024, 08:53
Vodacom
We have had zero connectivity on the south coast KZN for 3 days. Try calling Vodacom 081135 oh my word you get to speak to their bot?? What a disgrace of a company. You need to have a dedicated line for complaints. You are always happy to take the monthly debit order. Your clients need to speak to real people who can assist with the problem. We have the same issue with MTN because you guessed it they share the same towers. Starlink please start operating in SA time to get rid of these corporations that don’t give two hoots about their customers.
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Replies (2)
Vodacom's replyOfficial
02 Jan 2024, 07:42Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Jan 2024, 07:42
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Eamonn N's updateReviewer Update
03 Jan 2024, 06:37Morning 3rd of January and nothing resolved zero signal in Palm Beach 4275 KZN Southcoast. Came back for a couple of hours????? This has been going on for years time to sort out your supply to customers. It’s shocking in this day and age that we continuously have these blackouts. If there was an alternative I’m sure you wouldn’t have a single customer left in this area. MTN is just as bad. Get your act together and get this resolved.
EN
Eamonn N's update03 Jan 2024, 06:37
Reviewer Update
Morning 3rd of January and nothing resolved zero signal in Palm Beach 4275 KZN Southcoast. Came back for a couple of hours????? This has been going on for years time to sort out your supply to customers. It’s shocking in this day and age that we continuously have these blackouts. If there was an alternative I’m sure you wouldn’t have a single customer left in this area. MTN is just as bad. Get your act together and get this resolved.