Vodacom

I have been trying to cancel a contract with Vodacom for many months now and have used this platform to report the matter before as, despite many visits to the Vodacom Chatz Store at Morningside Shopping Centre and hours spent on the phone to the "Vodacom Cancellations Department", the matter is not resolved. The Contract now appears to have been cancelled, although I have not had this in writing from Vodacom. However, there is a problem with their Billing System. I was charged after the cancellation date, credit balances on my January Statement are not carried forward to February, and I can get no details regarding Debits and "Credit Notes" appearing on my Statements, despite email undertakings on 07 January 2024 by Nosipho of the Vodacom "Retentions Team" to revert to me and "call me". The Store in Morningside appear to be helpless to assist me and it appears their only function is to sell devices and contracts to the public. When you phone Vodacom Cancellations Department, you literally hold on for hours whilst staff members are heard shouting at the top of their voices in the background. I am so disappointed with Vodacom. I have been a client for MANY years and they have degenerated into a totally unprofessional operation. I have cancelled one contract and will be cancelling another contract soon.