MS
Michael S
1 reviews | Active since Dec 2019
06 Dec 2019, 19:14
Vodacom
Today I bought Talk Minutes to call a family member that's using a different network provider, once the transaction was finished I received a SMS notifying me that my VodaCom to VodaCom minutes has neen activated. So I've just wasted money on something that I didn't want. When I tried calling customer care it was in a language that I can't even understand. Now how am I supposed to get this sorted out and get my money back???
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Dec 2019, 13:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2019, 13:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Dec 2019, 12:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply12 Dec 2019, 12:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team