Vodacom

Appalling service. None of the call centre agents know what they doing I migrated from 1 plan to another. The agent i spoke to in May promised me airtime and giggs and a reduced fee per month. I was happy and did the migration in June June came, not what I was promised and neither in July. I sent a mail to Vodacom, they acknowledged the error and gave me the 5 GB i was promised. end of June i used the vodabucks i had to top up data. My card was debited and my VB taken and no data came thru. I mailed vodacom 3 times since and NO refund or Giggs were reimbursed. Last night i called customer care to enquire what I am entitled to and the agent says airtime only. This morning an agent tells me only 2 GB data when i was promised 5. Conflicting information. 3 people 1 service provider and 1 number. Absolutely Appalling. She promised me this morning id get my 5GB as promised and i am Still waiting After 20 years of being a LOYAL customer, this is the treatment we get Disgusted and Disappointed