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Sonja N
1 reviews | Active since May 2023
15 May 2023, 08:42
Vodacom *****
I'm trying to report upgrade ***** on my account, the process is: "Please take note of the following, once your ***** case has been logged with ********: 1. You will receive an email with a reference number, please keep this reference number safe. Your ***** case will be handled within 7 to 14 working days, provided all documents requested have been provided. " It's been 11 days sinces I've send the first mail to this email, no reply or reference number yet, I've already sent 3 mails. The numbers Vodacom gives to contact ***** department is not working!! I'm stopping my bank payment as I'm not paying for other people's iphones
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Vodacom's replyOfficial
15 May 2023, 10:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 May 2023, 10:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sonja N's updateReviewer Update
17 May 2023, 08:31So someone did call me on the 15th, but it is now again 2 days that gone by, and I still have no reference number for my ***** case or any indication that someone is looking into it! I can see on other reviews that this is a common issue in Vodacom and I'm not sure why this is not addressed, the ***** department should have great service, so either they are *********** or have just too many of these ***** cases going on in the company. VERY UNHAPPY for paying what I do not have!!!
SN
Sonja N's update17 May 2023, 08:31
Reviewer Update
So someone did call me on the 15th, but it is now again 2 days that gone by, and I still have no reference number for my ***** case or any indication that someone is looking into it! I can see on other reviews that this is a common issue in Vodacom and I'm not sure why this is not addressed, the ***** department should have great service, so either they are *********** or have just too many of these ***** cases going on in the company. VERY UNHAPPY for paying what I do not have!!!