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Riana P
1 reviews | Active since Oct 2020
04 Jun 2024, 08:33
Vodacom
Why is Vodacom not bound to adhere to the consumer protection act of SA. I get calls from their robot anytime after hours and over weekends. I suppose there are enough hours during the day to contact clients. Consumer Protection Act 68 of 2008: Right to restrict unwanted direct marketing · Saturdays before 9 am and after 1 pm, and on weekdays between 8 pm and 8 am the following morning. It seems if you are a big company in SA you can do what you want. As soon as my contract with Vodacom expires l will cancel all. I have a right to privacy and are protected by the act, l do not need to be called after hours by robots.
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Vodacom's replyOfficial
04 Jun 2024, 12:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jun 2024, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Riana P's updateReviewer Update
04 Jun 2024, 20:08I was contacted by a Vodacom consultant today who assured me my number will be removed from the system. Low and behold l got another call from the robot again. I am going to report this to the POPI and Consumer councils, l had enough now.
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Riana P's update04 Jun 2024, 20:08
Reviewer Update
I was contacted by a Vodacom consultant today who assured me my number will be removed from the system. Low and behold l got another call from the robot again. I am going to report this to the POPI and Consumer councils, l had enough now.