NM
Ntomboxolo M

1 reviews | Active since Jan 2015

31 Jan 2026, 08:21

Vodacom

At this point i would give it zero star, i changed my debit date for both of my data deals and phone insurance same day, changed 2January supposed to debit on 15th changed to the last day of the month it should be done 7days before debit date and this was 13days befor the 15th, and the lady assured me everything is inorder. Come the 15th and the insurance debited which left a charge on my account which is R2 less than the phone insurance fee. I called again and i was told they should debit first before changing the date and i was not made aware of that on my first call. They said they will debit last dayvof the month i asked them who will pay for the ridiculous bank charge the lady asked her supervisor and they said they will debit me last day of February. It is 31January i woke up to a double debit that was done yesterday 30January. I reversed this double debit at this point calling vodacom vodasure is like a waste of time. I am not happy with this insurance.

0
Replies (4)
Vodacom
Vodacom's reply01 Feb 2026, 07:49
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
NM
Ntomboxolo M's update03 Mar 2026, 06:01
Reviewer Update
No consultant contacted me, instead VODACOM decided to cancel my insurance without informing me after 2years of paying and their mistake cost me. At this point I feel ****med by VODACOM!!
NM
Ntomboxolo M's update21 Mar 2026, 10:52
Reviewer Update
You are unable to reach me so you say after 2months and after seeing my reply thats when you decided to close my ticket. Horrible service!!!!!!
NM
Ntomboxolo M's update21 Mar 2026, 10:52
Reviewer Update
All this time you were able to reach me