Vodacom *****

I filed a complaint with Vodacom on September 13 regarding identity theft that was committed in my name. In June, I informed the *****ulent department about the situation. According to the customer service specialist, the account was closed, and a new contract for iPhones was signed. Vodacom is now informing me that there are issues with the account they terminated in April 2023. How in the world did their personnel terminate my contract without getting my permission? Now I am told that I owe R3000 to the terminated account, since I neglected to make payments in July, August, and September. It simply demonstrates how poorly their departments communicate, which is why crime occurs so frequently.