LD
Liam D

1 reviews | Active since Nov 2022

02 Aug 2024, 13:57

VODACOM

The worst service ever! I ordered a phone on the Vodacom online site,filled in all necessary paperwork and this was a Wednesday by Friday everything was approved and even received an email stating that it was approved,Monday they phoned to confirm all the details and that was it, never heard from them again and it's Friday 02 August. Tried to get hold of them but it never worked,tried using Tobi online chat service couldn't do it because I don't use a Vodacom number,so I must use my airtime to contact their call centres that take their own time to answer,never! My point is that I'm paying for this contract,they not giving me for free! Nobody communicates with you about anything,you can't get hold for them if you not a Vodacom member but I must use my airtime on them! Keep your service because it's terrible!!!!

0
Replies (2)
Vodacom
Vodacom's reply02 Aug 2024, 14:14
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

LD
Liam D's update05 Sept 2024, 17:33
Reviewer Update
Your sales team is ******* the whole lot and they never made any contact and never did anything,you got a bunch of lazy, useless and *********** sales people. Sit around and tell tales the whole flipping day,only when it's a business then they can move,sort your sh*t Vodacom. All these professional replies mean sweet nothing because you are very unprofessional!