LG
Lisa G

1 reviews | Active since Aug 2022

02 Aug 2022, 15:49

Vodacom

I have a contract with vodacom on 2 phones I was debited last year for something I canceled which they did not refund me back up until this day. I pay my account every single month with out fail last month I paid twice bcse they said my account is in arrears. I went and paid today only to find out my account is in areas again and they suspended my account. Now I have to wait 3 to 4 working days for them to call me do a reconciliation on my account before anything can happen. They have been over charging me for debit orders which I had specifically told them to cancel bcse I pay cash every month after they had deducted money which was not supposed to be deducted. PEOPLE DONT EVER THINK OF TAKING OUT A CONTRACT WITH VODACOM THEY ARE NOT GOOD TO BE IN BUSINESS WITH. I don't think I will renew my contract with them nor will I refer any one to them again. It's sad but it's a fact their service is poor and pathetic.

0
Replies (2)
Vodacom
Vodacom's reply03 Aug 2022, 07:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply03 Aug 2022, 18:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to our Legal Team. Based on the feedback provided the team has confirmed they have looked into this and advised of the following.

Account I***
 
Kindly note that the above account has prescribed and has been written off.
 
There is no other accounts on ID of customer.

Regards Consumer Website Team

Best regards,