NP
Nicky P

1 reviews | Active since Nov 2017

15 Nov 2020, 05:56

Vodacom

I have a contract with vodacom, I took a phone, tablet and a laptop. I was paying R700 plus monthly. I saw on my contract that I was wrongfully billed for the devices that I dnt have. I asked them to cancel it but they recently sent me a statement with the very same bill. I've settled the laptop but they billed me also. I dnt get help from their customer service and even at their shops they always tell me to call customer service. Am tired of vodacom because the only device I owe now it's a Huawei p30 lite which was a renewal from the tablet. The phone and laptop was longtime paid up but they bill me for it

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Replies (2)
Vodacom
Vodacom's reply15 Nov 2020, 12:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NP
Nicky P's update15 Nov 2020, 12:30
Reviewer Update
Thank you please do, and call me on this number ***.thats the number I use on daily basis