SB
Schalk B
1 reviews | Active since Sept 2024
09 Sept 2024, 10:03
Vodacom ****
Beware of the Vodacom ****. I am a new subscriber to Vodacom, just a small data bundle for R199.00. They sent me an SMS making me believe that I can upgrade this account to a 15 gig bundle with 70% off. This is a complete ****. The moment you click on yes, they load a completely separate bundle on your account. So now my R199 data bundle has gone up in excess of R600. There are also pro rats charges, so my account that was supposed to be R199 for September is now an account of R1088.00 Shame on you Vodacom. You are a big enough company to not have to **** your customers into these kind of charges.
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Replies (1)Vodacom's replyOfficial
09 Sept 2024, 10:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Sept 2024, 10:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
