Vodacom

Hi all,

Trust you are well,

I have been a customer for more than 12 years with 7 contracts, in 2018 March l have signed up for 2 data sim contracts on a top-up of R169 each telephonically, at the end of April by bill increased by R5000, after querying the bill l was advised that I have exceeded my allowance on the data sims - after numerous calls they established that the sales consultant made an error with the package as he had loaded us on an open contract which resulted in the high bill. They advised that there will credit the account to offset the difference. From April 2018 l have been disconnected on a monthly basis on all my contracts which l have to then call in to activate the services - my entire immediate family uses Vodacom which means when we get disconnected we are unable to reach each and other.

After several hours of arguing telephonically, they changed the open contracts to "top-up" services. Vodacom then changes the price from R169 to R450 for each Sim card within the contract period which we had agreed on for R169. I have been overcharged since then and no one is assisting me from Vodacom

I have been having endless nightmares with this company and I have spent over 50 hours in telephonic conversations with no resolutions. l went into the Vodacom branch (Gateway) for assistance, a lady said she will assist with this account, my monthly bill was R2900 a month at the end of September 2019 l received a bill for R37000. My services have been disconnected since the beginning of October. I had this number since 2004 which is used for my business, banking etc and now I am unable to use my number through the negligence of a sale representative and the incompetency of Vodacom.

I will ensure that I go to every possible media to make people aware of this poor service. – join the movement – move away from Vodacom

ID number : *** Contact : ***