CL
Celia L
1 reviews | Active since Jan 2017
06 Dec 2023, 11:44
VODACOM
If I could rate VODACOM it would be -10.
Please could a consultant urgently contact me regarding my account attached to ***.
I have been trying since 30 October 2023 to cancel 3 additional numbers on my account and this has not been done.
CM Lamprecht
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Dec 2023, 16:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Dec 2023, 16:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
CL
Celia L's updateReviewer Update
07 Dec 2023, 19:26And more than a day later I am still waiting for the promised call...
I'm totally aware that that is your standard automated reply to complaints. If you do not call me tomorrow I will take this matter up with Wendy Knowler.
I am NOT going to pay Vodacom another R950 at the end of Dec when I requested the numbers be canceled off my account. My contract is for R179 per month!!!!! You are ******* 😡
I'm totally aware that that is your standard automated reply to complaints. If you do not call me tomorrow I will take this matter up with Wendy Knowler.
I am NOT going to pay Vodacom another R950 at the end of Dec when I requested the numbers be canceled off my account. My contract is for R179 per month!!!!! You are ******* 😡
CL
Celia L's update07 Dec 2023, 19:26
Reviewer Update
And more than a day later I am still waiting for the promised call...
I'm totally aware that that is your standard automated reply to complaints. If you do not call me tomorrow I will take this matter up with Wendy Knowler.
I am NOT going to pay Vodacom another R950 at the end of Dec when I requested the numbers be canceled off my account. My contract is for R179 per month!!!!! You are ******* 😡
I'm totally aware that that is your standard automated reply to complaints. If you do not call me tomorrow I will take this matter up with Wendy Knowler.
I am NOT going to pay Vodacom another R950 at the end of Dec when I requested the numbers be canceled off my account. My contract is for R179 per month!!!!! You are ******* 😡