CB
Conrad B
1 reviews | Active since Apr 2016
19 Jun 2024, 11:25
*** VODACOM!!!!
Probably one of the worst experiences done a online upgrade on the 6th of June, and today it only states processed and confirmation needed. Since the 10th we have been in contact with VODACOM but no one can give us answers and just says it is the process. Then we decided to cancel the whole online upgrade but what a bad decision as we are still in the process as they call it and no ONE can help us with this matter. Not even a manager or any management will even bother to assist with this. It is endless phone calls to vodacom which does not help and then above all they flag us for reaching out to consecitively..... ***
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Vodacom's replyOfficial
19 Jun 2024, 11:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jun 2024, 11:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CB
Conrad B's updateReviewer Update
19 Jun 2024, 13:51And yet again no urgency or fast response as one would think of in tbis case.... Really poor service
CB
Conrad B's update19 Jun 2024, 13:51
Reviewer Update
And yet again no urgency or fast response as one would think of in tbis case.... Really poor service