vodacom

All i can say is shocking. After having a phone deactivated from phoning out due to them taking months to find eft's i had mailed to them and being told that i can only email queries to the business section and that we cannot be helped at a vodacom branch and only getting responses from our emails from a million diff email accounts saying your service request no..... has been closed. what is this as nothing was sorted out. I advised them that i will be getting another phone from a diff service provider as what is the use of paying and they cannot sort out this problem. My husband had a dispute as well with vodacom so we went into vodacom today and was advised that we can only deal with business via email . I had then asked them why my phone is still blocked and they looked on the system and low and behold it does not show blocked and i donot owe money. in fact i have a R3500 credit which they advised me today. I wanted to speak to the accounts dept from vodacom shop and the gentleman told me that my account is not blocked and i donot have arrears. I wipped out a final letter of demand from vodacom which was emailed to me and the gentleman said there is no record of any correspondence of a letter been sent to me as i there are no arrears. But my cell no will be activated within 10 minutes. if it was not blocked on their side why would they have to reactivate it. I felt very sorry for the sales consultant that tried to help but i will not be renewing any of our 3 phones with vodacom as it has been one of the most frustrating and challenging encounters i have ever had in my life. Vodacom you need to change your system as it is very important to us to be able to deal with 1 person and not be shoved back and forth and everytime having to repeat the same story via email and not get anyone respeonding. Well my phone is now activated and i have credit on my account and i have aged 20 years. Vodacom for a big company your service sucks. pre-paid here we come