Vodacom

Vodacom. I am writing to express my deep concern and frustration regarding the ongoing issue with our WiFi service and the related refund. Despite numerous attempts over the past few months to resolve this matter, the situation remains unresolved.

Yesterday and today, a Vodacom agent contacted my wife regarding this issue. I would like to make it clear that my wife has not been involved in any part of this discussion from the start. It is both inappropriate and confusing that your team would contact her instead of dealing directly with me.

Furthermore, the agent informed her that someone will be sent to our residence to remove the WiFi booster that Vodacom installed. He also stated that we must personally contact the credit department to claim the refund. This is unacceptable.

Let me be absolutely clear: No one is to touch or remove the booster until the refund for the WiFi charges has been properly processed and this issue is fully resolved. We have been loyal Vodacom customers since your entry into South Africa, and this level of service and miscommunication is completely unacceptable.

If this matter is not resolved immediately and to our satisfaction, I will have no choice but to escalate it publicly on Hello Peter and other consumer platforms to highlight the way Vodacom treats long-standing customers.

I ask that you please come back to me as a matter of urgency with a clear update on the following:

The status of the refund process.

Why my wife was contacted instead of me.

A commitment that no equipment will be removed until this dispute is settled.

I expect your response soonest.

Kind regards, Eben Dowd ***