Vodacom

<p>I have had a billing query with Vodacom in March 2016 with regards to data. After a few telephone calls a promisary credit note of R800 excl. VAT was issued by the accounts department. However, to date, nothing has been done about it. The credit has not been passed. I have spent hours on the telephone, sent e-mails and even went to the local store. Vodacom looged all the calls - but nothing happened from their side. No action - zero credit passed. The call centre's service is to say the least, unbeieveably bad. After holding on for more than 45 minutes and spekong to a few people i eventually would be directed to accounts. Do they have service levels in place?? I have been a client of Vodacom for more than 20 years i would expect some loyalty????</p> <p> </p>