RK
Reabeatswe K
1 reviews | Active since Sept 2019
28 Sept 2019, 18:57
Vodacom
I have a problem with vodacom account they debit me over 400 the contract agreement is R250 they said its airtime advances and I canceled that in july but still they send me messages of october that my bill will be 400 even after they promised that August was the last month of paying that 517 but to my surprise they debited over 400 again can u pls help me ***
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Replies (2)
Vodacom's replyOfficial
29 Sept 2019, 11:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Sept 2019, 11:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Oct 2019, 08:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in touch with our Service consultants and feedback has been provided with regards to your query. Regards, Consumer Website Team
Vodacom's reply03 Oct 2019, 08:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in touch with our Service consultants and feedback has been provided with regards to your query. Regards, Consumer Website Team