Vodacom

Oh well here we go again, I thought my Complaints will be resolved for the past two to 3 months I have been calling Vodacom and complaining about 1 thing, I get calls being promised that everything will be sorted but I fact more and more mistakes are being made, vodacom promised to credit my Account, I don't know how long this will take because now I'm getting texts to say my line will be cut off as I am owing it has later come to my attention that I have two Vodacom Accounts how? Yes I did a change of ownership but was I not supposed to continue from the same account?? VODACOM IS RIPPING MY CREDIT SCORE!!! My next step is to now contact OMBUDSMANS surely they will help I'm tired of Vodacom... This is taking long