1 reviews | Active since Jun 2016
VODACOM
<p>Vodacom is busy billing me for a number that I am not using. I have requested cancelation of Contract in April their system shows the request as complete but I'm billed for 2 months now. None of all the consultant I spoken with are able to fix. Basically this is ***** as if I were at fault why I was never contacted the number doesn't exist on my side while it is used . Now I am told the number was deleted 2015 , number deleted because of April payment that didn't go through of which they could have called instead of deletjng my number and continue billing me now I must pay 150 to reactivate the number in order to cancel the contract. Grace time ye 24hours to open the number . My account is up to date 05 May change of number from contract to prepaid was request ndim kodwa it was never done.</p> <p>Cancellation department spoke with Oscar and now I'm being transfered again to God knows where.</p> <p>Trade partner Thandeka where cancellation put me says cancellation department should be able to sort my problem doesn't understand why I'm transfered to them</p> <p>Legal department consultant says my account is up to date and they don't know why is it deleted</p> <p> </p> <p>Now my call just got cut off in my ear. After 1 hour 30 minutes of holding on the line</p> <p> </p> <p>Vodacom resolve this </p> <p> </p>
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Best regards,
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Best regards,
