NL
Ncebakazi L

1 reviews | Active since Jun 2016

01 Jun 2016, 06:52

VODACOM

<p>Vodacom is busy billing me for a number that I am not using. I have requested cancelation of Contract in April their system shows the request as complete but I'm billed for 2 months now. None of all the consultant I spoken with are able to fix. Basically this is ***** as if I were at fault why I was never contacted the number doesn't exist on my side while it is used . Now I am told the number was deleted 2015 , number deleted because of April payment that didn't go through of which they could have called instead of deletjng my number and continue billing me now I must pay 150 to reactivate the number in order to cancel the contract. Grace time ye 24hours to open the number . My account is up to date 05 May change of number from contract to prepaid was request ndim kodwa it was never done.</p> <p>Cancellation department spoke with Oscar and now I'm being transfered again to God knows where.</p> <p>Trade partner Thandeka where cancellation put me says cancellation department should be able to sort my problem doesn't understand why I'm transfered to them</p> <p>Legal department consultant says my account is up to date and they don't know why is it deleted</p> <p> </p> <p>Now my call just got cut off in my ear. After 1 hour 30 minutes of holding on the line</p> <p> </p> <p>Vodacom resolve this </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply01 Jun 2016, 09:45
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites

Best regards,