VODACOM

I am extremely unsatisfied with the service I have received from Vodacom.

I got a contract in December 2017 for an Iphone10. when the contract period was coming to an end in December 2019 i was told i can not cancel as the contract was only activated in February 2018, this does not make sense as I got the phone in December 2017 from Vodacom Chatz Dainfern square.

Thereafter I made numerous attempts to cancel my contract with no luck as I was constantly told a different story every single time.

I paid my account numerous times and was told I could not cancel due to the account being with legal and that I would have to wait for the account to come out of legal in order to cancel the contract. Once the account was out of legal i phoned cancellations to cancel and they told me that my number was now prepaid meaning the contract was cancelled. I then went into Vodacom Nicolway and was told my contract was not cancelled and that my number was a Hybrid. A few days later I went to Vodacom Chatz Broadacres and spoke to Hilton, He assured me that my account was paid in full and would be cancelled from the 1st of august 2020.

I then get a call on the 14th of September 2020 from VVM saying I have been handed over for the amount of R251.51. I then spoke to Allison from Vodacom Chatz Wilkoppies and she has informed me that my account is showing in Prelegal and that she can not pick up any payment history on my account.

I have paid my account in good faith that my contract would be cancelled each time and it has note been done, this is affecting my credit score and giving me a bad credit rating.