FFvdB
Francina Francina van den Berg
1 reviews | Active since Aug 2013
12 Feb 2025, 09:31
VODACOM *****
I am not the only person complaining about VODACOM taking money without deliver the service it is in there agreement. The following: I load AIRTIME and without me using it, it just disappears! This is a CONSTANT occurrence. Then apart from that: VODACOM gives you the "privilege" to get airtime IN ADVANCE...... then follow up with deducting so much as 25% interest. This is ***** continuing without interruption.
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Replies (1)Vodacom's replyOfficial
12 Feb 2025, 10:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Feb 2025, 10:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
