FFvdB
Francina Francina van den Berg

1 reviews | Active since Aug 2013

12 Feb 2025, 09:31

VODACOM *****

I am not the only person complaining about VODACOM taking money without deliver the service it is in there agreement. The following: I load AIRTIME and without me using it, it just disappears! This is a CONSTANT occurrence. Then apart from that: VODACOM gives you the "privilege" to get airtime IN ADVANCE...... then follow up with deducting so much as 25% interest. This is ***** continuing without interruption.

0
Replies (1)
Vodacom
Vodacom's reply12 Feb 2025, 10:08
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team