Vodacom

This will be the second complaint on this platform regarding vodacom and their service. A previous complaint of mine was regarding my phone and the repair centre refusing to fix it and being sent from pillar to post to see who can fix it. As expected now,my mobile device is becoming almost impossible to use and no one will really understand it until they see it for themselves. What disappointing service from Vodacom. To recap on what happened in a nutshell, My LCD has a black dot on it and when I sent it to the repair centre in Durban,the technician was extremely rude and unhelpful and quick to say "I can see you dropped your phone" yet there is no physical crack on my screen to show that. Furthermore,my screen keeps fading to a black like color and over heats every single day,to the point where I think phone is going to EXPLODE in my hand. Paying for this device, A Samsung S10,isnt a small amount of money being spent likewise with most other devices.

I will NEVER recommend vodacom to anyone in the future and come July 2021,I will most definitely be changing service providers.

Vodacom were very quick to ask if I have insurance on the device which I dont,makes me wonder what do they really cover under the warranty? Does someone's phone need to be brand spanking new with no scratches or whatever to it in order for them to cover it under warranty? Pathetic I've had no response from their customer service team to date or even a call.

Imagine if this goes viral on social media, what other issues may pop up with vodacom and their service