VODACOM

<p>My Vodacom contract came to an end, end of March 2016 I noticed that service went on and a debit order went off again end of April 2016. I want a new contract but with all the problems that occurred I just cancelled everything and asked that they cancel my contract via email dated 30 April 2016. I have proof which I am happy to send on to high hierrachy. After numerous calls and emails again from start of May up until last week, following up and having your consultants tell me that yes the contract has been cancelled and no payment will be deducted then when i phone again and speak to another consultant again will say yes contract cancelled bu I am still liable for payment end of May 2016. I think you have the nerver to come into my account and deduct money that I have specifically said not to. And I have asked that you do not add any more servicing from Vodacom onto my account and then hold me liable for payment. If I wanted another contract I would have asked for it but I have done the steps taken to cancel my contract, my first notification on cancelling my contract was on the 30 April 2016, I cannot believe you are still billing me. Yesterday another debit order came off my account. I am taking this matter further and want a good explanation of why you decided to go into my account without my authorisation to debit money and why you still added service on my phone even though I specifically told you I will keep the number but will move over to prepaid. I paid Vodacom twice this month because I owed you and now I owe you again - WHY???. From not a very happy customer</p>