VODACOM
I had a contract with Vodacom for wifi. It ended in 2021. I went to the store a while back to downgrade my package or cancel. To date no one has done anything about this. Life happens and I got busy and I know they were sending me my normal statement, until I app**** for a vehicle and was told that I owe Vodacom R6000 and I am handed over. I was not notified about the debit they stopped in June of 2022 till date, They have been charging me more with was not my initial contract. And now I am told if I don’t pay R8441, the account will be closed and I will be handed over. This is extremely unfair, I do not have that amount to pay upfront. I should be credited for the amount over billed. They are holding me to a contract that ended in 2021.
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Replies (1)Vodacom's replyOfficial
29 Feb 2024, 08:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Feb 2024, 08:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
