Vodacom

See email received from Vodacom below:

On Tue, 31 Mar 2020, 13:20 , <***> wrote:

Good day Laureen Mary Jansen

We acknowledge the receipt of your email.

Please note, As per *** it confirms: credit would be requested after bill run as cancellation is in progress. (All 3 numbers are now cancelled.)

Kindly be advised you need to use all the allocation as this will be forfeited upon deletion or conversion.

You will be required to recharge your account with a recharge voucher within 48 hours once the number has been converted to prepaid. Failing to do so will result in the number being deleted.

I updated your new email as per your request and kindly find attached statement as per your request.

I have activated Vodacom World Roaming on your number it might take up to 24 hours for the service to work, please restart your device.

We do apologies for the delay on resolving your query and the inconvenience caused on your account.

Want control on the go? Download our App or visit www.vodacom.co.za.

Regards

Faniswa Bodweni Customer care e-Service Team

View response

Laureen Jansen <***> Wed, Apr 1, 8:42 AM (5 days ago) to customercare Good day

Thank you for your email. Could you please clarify the following for me.

Please note, As per *** it confirms: credit would be requested after bill run as cancellation is in progress. (All 3 numbers are now cancelled.)

- When will I be reimbursed into my bank account for the past three months?

Kindly be advised you need to use all the allocation as this will be forfeited upon deletion or conversion.

What is an allocation? I do not understand what this means. kindly clarify.

You will be required to recharge your account with a recharge voucher within 48 hours once the number has been converted to prepaid. Failing to do so will result in the number being deleted.

When will the numbers be converted to prepaid? How will I know when the numbers have been converted?

I have activated Vodacom World Roaming on your number it might take up to 24 hours for the service to work, please restart your device. Have you activated roaming for all three numbers? if not, please activate roaming for all the numbers.

Kind regards, Mrs Laureen Gerhardt

VODACOM PLEASE RESPOND TO MY EMAIL ABOVE. PLEASE CONFIRM WHEN I WILL BE REIMBURSED?