JG
Jürgen Grosse

1 reviews | Active since Oct 2024

30 Oct 2024, 15:06

VODACOM ****

VODACOM MIGRATIONS(NICOLE PILLAY) called my today at around 11:00, from ***, stating that i was overpaying on my cell phone lines. She proceeded to list all my cell phone lines and the package details. Then she said she could reduce my monthly billing by changing certain aspects of the respective packages. She blatantly ****, INCREASING my monthly invoice amounts. The SMS's received reflect a number to call. This number does not exist! Every package on my account has been increased in some way! I fail to understand how a company like VODACOM can allow this type of activity?

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Replies (1)
Vodacom
Vodacom's reply30 Oct 2024, 15:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team