Vodacom

I have 2 issues. 1. About the 6th Feb, I went to Vodacom walk in in Heidelberg to check when the contract expires. The next day, I receive a SMS confirming an insurance activated. Absolutely NOT asked for. Took me 3 weeks to get hold of an agent to cancel. Also no joy from the walk in branch. Needless to say, I only got a credit for half. 2. Today I tried (in vain) to do a sim swap for my mother. After 3 attempts, I got to hold for an agent. Disconnected after waiting 30minutes. Walk in branch cannot accept the new SIM card, I have to purchase a new SIM. Then I try TOBI, after the 2nd attempt at the last part of the call, I opt for the SMS from TOBI. Guess what I get SMS.....do not finish your call. Please Vodacom, get your act together.