Vodacom

<p>I have been a loyal client to Vodacom for nearly 10 years now, and every time I experience a problem I feel that my concern is not a6ddressed, I get sent from pillar to post with different answers. I would like to complain about the following, I purchased a phone through the call centre for my daughter who a Sony Experia whilst I told the consultant that the phone was for my daughter I was not properly informed and explained how the guarantee and warrantee works, the phone later broke and I took it in for repairs where I was told the phone was abused and there is nothing they can do, whilst I am still paying the full price monthly for a phone that does not work. In addition I purchased a sim card under my RICA to discover that sim card Whatsapp number belongs to someone else. In addition I purchased 2 tablets for my children on the Xmas special through Game and the one Tablet had a sim swop which was never activated and now every month I pay for data which I cannot use or transfer the other tablet fell and the screen cracked and when I asked for it to be repaired the Vodacom shop told me that they do not support that tablet Game wants lots of documentation from me, while no one explained when I bought it that I could not have it repaired or the repairs will cost the same amount as a new tablet. Please we are in an agreement can you assist me with the above. I am considering MTN to buy me out of my contracts as I feel that Vodacom does not explain before you purchase and then you are left to have broken electronic equipment.<br />Roger Mafaro<br />***</p>