LW
Leandi W
1 reviews | Active since Feb 2014
13 Mar 2024, 10:27
Vodacom - *******!!
My account was debited with an additional R21 000 at the end of February 2024, because of an error Vodacom made. I've been told that the money will be paid back - however that isn't happening. Absolutely ridiculous!!!!!!!
I informed Vodacom of their mistake BEFORE the debit order ran, after which I was promised the full amount will not be debited from my account.
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Replies (1)
Vodacom's replyOfficial
13 Mar 2024, 11:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Mar 2024, 11:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team