1 reviews | Active since Jun 2022
Vodacom
On the 4th of November 2025, I interacted with Preston Jacobs regarding an upgrade to my phone. This was an online deal with an iPhone 16 and a MacBook. I provided Preston with the delivery address of my workplace to where the devices could be delivered. 06.11.2025: I provided Skynet Couriers with the address that I provided Preston 10.11.2025: Preston phoned to confirm the delivery address. 12.11.2025: I phoned the call centre to confirm the delivery address again. 13.11.2025: I went into the store at Killarney Mall to once again confirm the delivery address and to ask for the waybill number that Skynet Couriers failed to provide me with. 14.11.2025: I phoned the call centre again to confirm the address and to find out the status of the order. I was informed that the order had been cancelled because Skynet Couriers had attempted delivery once and despite the emails sent to Skynet Couriers on the 12.11.2025 attempting to confirm the address in writing, they had returned the devices. 17.11.2025: After various phone calls to the call centre, upgrades, and after sales department to outline the complaint; I was told that I should be patient and wait 24-48 hours so that the various people could attempt to contact their superiors to see if the deal could be honoured as the deals change on the 7th of every month - unbeknownst to me. 19.11.2025: At 11:02, I phoned *** again to speak to the manager Bheki who informed me that the deals department has been on leave for Monday and Tuesday; and thus he could not get an answer regarding my upgrade devices. He then asked for another 24-48 to try and resolve this. I informed him that he has until the close of business today to revert back with an answer. Vodacom came back to me and told me that the upgrade is obsolete and 'to try again with the upgrade for something else'.
The reason that one uses the online services is because they are apparently convenient - this was definitely not the case. This is very poor customer service - not unexpected though.
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
19.11: I go to the Killarney store to collect my one device after the out-bound agent phoned the store to ascertain if the store had the devices - which I was told that the second device would be in store on Friday (21.11) by both the store agent and the outbound agent. I signed the contract for the one device and was told that I would be phoned on Thursday to collect the other device (which did not happen).
21.11: 09:30 - I phone the store to ask about the PC. I was told to phone after 11:00 regarding the device. I went to the store and was told that the orders had only been placed today (contrary to what I had been told on Wednesday by two representatives of Vodacom). They will phone me on Monday regarding my second device.
To date, no one from Vodacom has contacted me.
19.11: I go to the Killarney store to collect my one device after the out-bound agent phoned the store to ascertain if the store had the devices - which I was told that the second device would be in store on Friday (21.11) by both the store agent and the outbound agent. I signed the contract for the one device and was told that I would be phoned on Thursday to collect the other device (which did not happen).
21.11: 09:30 - I phone the store to ask about the PC. I was told to phone after 11:00 regarding the device. I went to the store and was told that the orders had only been placed today (contrary to what I had been told on Wednesday by two representatives of Vodacom). They will phone me on Monday regarding my second device.
To date, no one from Vodacom has contacted me.