DD
Danie D

1 reviews | Active since Mar 2019

04 Mar 2021, 19:18

Vodacom

Good day

Poor service online. Busy with online consultant when i asked a few questions aboit the A31 she answered and the before we were finished the phine was dropped. When I phoned again told me no A31 or A51 Samsung is available. Phoned again Phone was available no watches with deal. Told them about the deal i saw on the pamflet for the A51 with watch for R369 told me there is not a deal like that. i have got a screenshot for the special no agent know about that. I have been a client for more than 10 years. This was a bad experience. So i took a phone online without a watch and a phone that i hope will work for me. Asked the first agent spec about the phone if the the ram of phone is 6gb ram the answer was ram is between 4-8gb. I told her if there is different models 4gb ram and 6gb ram. No straight answer about ram. I told her i need a 6gb ram for my drone. Please i want better service from Vodacom. regards Danie de wet

0
Replies (1)
Vodacom
Vodacom's reply05 Mar 2021, 08:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team