Vodacom

BAD SERVICE, LACK OF OWN PRODUCT KNOWLEDGE, AND INCOMPETENCY OF REPAIRS.

Note 10, insured, was repaired by VDC previously, the water-resistant seal was never put back. Over the holidays Dec21, the screen broke again due to water damage (supposedly water-resistant for 30minutes up to 5 feet – rating 8!!!) Upon upgrade for above mentioned broken phone in P.E during the holiday, the consultant convinced/ advised me that the Note series has been discontinued, period. Upon which I desperately upgraded to a phone I didn’t want, as Note is ALWAYS my 1st preference. (Release date of Note 22 = 11March22???)

Upon return from holiday, take the broken phone to be repaired @ Cresta, they advised that there is a new system coming into place and I should return the week after to hand in, as they cannot assure the safety of my device, being transported via their suppliers to the next repair shop available @ Fourways. It was even suggested that I, myself drive more “17km” out of my way to hand in the device @ Fourways. 1 week later, after providing my contact details and requesting that I be notified when the system is online, I have not yet received any communication. Least to say, past PATHETIC!!!