WN
Wendy N
1 reviews | Active since Mar 2021
23 Mar 2021, 12:15
Vodacom
I am not happy with Vodacom at all. Been a customer for more than 10 years and now I am not getting any service from them. They gave me so many numbers to phone and transfer me from one person to another and no answer from them yet. Been struggling for almost 3 weeks.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Mar 2021, 14:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Mar 2021, 14:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WN
Wendy N's updateReviewer Update
01 Apr 2021, 10:00Hi Vodacom,
I don't know where to start..I am so mad and frustrated with vodacom. Been on the phone for more than an hour and still no answer to my enquiry. Been transferred to one apartment to another and no help. My new package started today but didn't received the things that we agreed on. Did a upgrade on my contract the 20th Feb 2021 and just had problems since then.
I don't know where to start..I am so mad and frustrated with vodacom. Been on the phone for more than an hour and still no answer to my enquiry. Been transferred to one apartment to another and no help. My new package started today but didn't received the things that we agreed on. Did a upgrade on my contract the 20th Feb 2021 and just had problems since then.
WN
Wendy N's update01 Apr 2021, 10:00
Reviewer Update
Hi Vodacom,
I don't know where to start..I am so mad and frustrated with vodacom. Been on the phone for more than an hour and still no answer to my enquiry. Been transferred to one apartment to another and no help. My new package started today but didn't received the things that we agreed on. Did a upgrade on my contract the 20th Feb 2021 and just had problems since then.
I don't know where to start..I am so mad and frustrated with vodacom. Been on the phone for more than an hour and still no answer to my enquiry. Been transferred to one apartment to another and no help. My new package started today but didn't received the things that we agreed on. Did a upgrade on my contract the 20th Feb 2021 and just had problems since then.