FW
Frank W
1 reviews | Active since Jun 2015
09 Jul 2021, 09:13
Vodacom 7years and counting / Poor signal!!! / Lies and empty promises?!!
Vodacom promised that a network specialist would contact me to no avail. 7 Years with LITTLE OR POOR SIGNAL AND INTERNET THAT GOES OFF LINE?!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Jul 2021, 11:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jul 2021, 11:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
FW
Frank W's updateReviewer Update
09 Jul 2021, 13:25After more than 7 years your reply is pathetic. Your reply is unacceptable. How do you expect me to continue paying the full contact amount when you cant even give us as clients a time frame as to when we may expect proper coverage.My one contract being *** has come to an end and I will be waiting for the others to expire, and will take my business elsewhere, this after being a loyal customer with contract *** since 1999. Please kindly speed up the process or give us as clients credits until such time as you can supply 100% coverage as per our mutual contractual agreement. I think this would only be fair.
FW
Frank W's update09 Jul 2021, 13:25
Reviewer Update
After more than 7 years your reply is pathetic. Your reply is unacceptable. How do you expect me to continue paying the full contact amount when you cant even give us as clients a time frame as to when we may expect proper coverage.My one contract being *** has come to an end and I will be waiting for the others to expire, and will take my business elsewhere, this after being a loyal customer with contract *** since 1999. Please kindly speed up the process or give us as clients credits until such time as you can supply 100% coverage as per our mutual contractual agreement. I think this would only be fair.
FW
Frank W's updateReviewer Update
09 Jul 2021, 13:29In fact your replay is contradictory, because on the one hand you say that the service disruptions have been rectified, and then you say that you cannot supply a time frame for improving coverage in our area.
FW
Frank W's update09 Jul 2021, 13:29
Reviewer Update
In fact your replay is contradictory, because on the one hand you say that the service disruptions have been rectified, and then you say that you cannot supply a time frame for improving coverage in our area.