WL
Werner L

1 reviews | Active since Dec 2016

23 Sept 2021, 23:12

Vodacom

A very helpful Mr victor answered my call a couple of months ago, he brought my 800 min/ 2 gig contract from R2600 pm down to R 1096 pm, unlimited calls, 20gigs data, really a no brainer I’d say! Then one of their highly trained Telly marketers phoned me to say my contract is obsolete, but he can migrate me to a better plan for cheaper, that never happened, I asked to hear the recording, heard nothing back, now I’m paying R1580 or close to it, for 800 min and 5 gigs!!! *** vodacom. Can you train your people please, I just lost it with a lady at customer care, and it’s not her fault. I’m 300km away from Cape Town, I’m driving back to my my office now to go make the call I started making to my client about his breakdown. I’ll have to come back out here again after the call, thanks to vodacom that does what they want. This time I’m not leaving it here, someone must pay my diesel, time and hell, even supper I guess. All because I can’t make a call! I’m hoping to get some joy out of vodacom on this platform, coz from their own site there’s no joy.

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Replies (1)
Vodacom
Vodacom's reply24 Sept 2021, 07:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team