1 reviews | Active since May 2016
Purchased a contract 2012. A internet ****le for internet. After two years the contract continued on a month to month basis. Very happy. The contract was for R99,00 per month for the 2 years. After three years, my account arrived, as I pay cash each month, and the account was for R109 per month. No problem for me. Vodacom claimed I 'upgraded' my monthly contract to R799 per month. I find this very strange, as I a have not signed for this amount of R799. My original contract was for 2gig bundle. This suited my business model. I was happy. When I approached them about this amount, they wanted me to sign a avadavat to confirm I had not signed for the upgrade to R799, plus a copy of my ID. This was submitted December 2015. I took my laptop to Vodacom Eastgate, they reset my settings on my laptop for the 2 gigs. In April my Vodacom stopped my email as my bundle was again R799, which was not paid for. I have not signed for R799 per month, no contract, Vodacom has stopped my email. I use my email for my business. Thank you kindly.
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Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
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