Vodacom

With regard to the original hellopeter message regarding the illicit charges that were added to my account i.e. monthly Entetainment Services charges, a Vodacom response was received on the 25th April (Vodacom callers name was Ashleigh). The caller said he would come back to me once he had investigated the matter. No return call was received and a subsequent message declared the matter closed. Vodacom's description of the matter as being closed was complete nonsense. The documentation needed to refer the matter to the Small Claims Court and possibly Ombudsman is being collated and the referral process should commence within a week