AF
Aden F

1 reviews | Active since Aug 2014

11 Dec 2020, 11:16

Vodacom,

A month ago I had a rare occurrence where my boy subscribe to some recurring bundles on my Vodacom account. I contacted them trying to make suitable payment arrangements.(also see my previous review about this). Nothing came from it, they didn't contact me for payment arrangements and they didn't deduct any amounts from my account. Now I am receiving automated voice calls about this issue which I tried to address a month ago. Still unresolved my account is almost R4000, it used to be R259 and I added a R599 fibre bundle about 2 months ago, knowingly my financial agreement with Vodacom would be R858/month which is manageable for me. Then I was surprised with this unexpected bill/amount. Some of the recurring bundle was unused and is just basically falling away because it is not being used. Now a couple off weeks away from Christmas I can say for certain the monies won't get paid because there won't be any. I do believe that I will be able to pay back the monies owed to Vodacom over several months with a payment plan, my finances will only allow me to make payments of roughly R1200 per month till difference is paid in full. This can't be to difficult, Vodacom can even send me a better or more suitable payment arrangement to sign and agree to. There is no rocket science to this, just stubborn unhelpful Vodacom agents.

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Replies (1)
Vodacom
Vodacom's reply11 Dec 2020, 11:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team