Vodacom

3 months ago i took a contract phone with vodacom OPPO Fantastic purple A74....because I normally use a router for internet I didn't realized that the device had a problem after some few days I realized that data service can't connect to internet. I called vodacom for help to do some settings on my phone but the lady tried, and tried for more than 30 minutes without any success then she advised me to take my phone to vodacom. I went and the technician checked the phone and found out that indeed the was a problem with it. The booked my phone for repairs on the 06/04/2022 today's date is the 03/05/2022 it's almost a month without a phone no updates no nothing I tried sending them emails but no one is responding at the same time they made sure that they billed me a total amount of the device I'm very disappointed with vodacom Eastgate because I need to make time in my busy schedule and go to the store myself because no one is communicating whether by telephone, sms or email