NM
Natalie M
1 reviews | Active since Nov 2024
29 Nov 2024, 12:36
Vodacom
Try to open new contract for my Business on 4-11-2024 to get 2 phones for business Vodacom Gallaria Amanzimtoti.They wrongfully open contract on my Personal name without me realising. I received 1 phone Honor200lite. But the iPhone 16Pro was not in stock. They had to order. I went there several times without success. After a while one lady Precious realize they made mistakes and rectify the contract to business. I provided all documentation that they required. I am still waiting for the phone and contract after a month. Customer care service poor. Mrs NK Meyer ***
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Replies (1)Vodacom's replyOfficial
29 Nov 2024, 14:00 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Nov 2024, 14:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
