NM
Natalie M

1 reviews | Active since Nov 2024

29 Nov 2024, 12:36

Vodacom

Try to open new contract for my Business on 4-11-2024 to get 2 phones for business Vodacom Gallaria Amanzimtoti.They wrongfully open contract on my Personal name without me realising. I received 1 phone Honor200lite. But the iPhone 16Pro was not in stock. They had to order. I went there several times without success. After a while one lady Precious realize they made mistakes and rectify the contract to business. I provided all documentation that they required. I am still waiting for the phone and contract after a month. Customer care service poor. Mrs NK Meyer ***

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2024, 14:00
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team