LK
Louis K

1 reviews | Active since Nov 2014

22 Mar 2026, 22:31

Vodacom

Yet again vodacom fails to provide a service After numerous calls and emails the problem presist im really on the verge of ginding a new service provider as their service is pathetic call centre agents cant solve the problem either you must send and email that they barely respond to or they will esscelate to the relevant departments to assist that also does not happen Got a new router in january 2026 and even after that the problem still presist Calling and emailing does not help Always have to call them to reoprt a problem Costing me a fortune in phone bills

Im paying for a service that they do not provide But dont pay your bill and they are quick to suspend your service But what do we stand to do if they dont provide

Waiting patiently to hear what their new excuse will be

0
Replies (3)
Vodacom
Vodacom's reply23 Mar 2026, 08:29
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
LK
Louis K's update25 Mar 2026, 18:36
Reviewer Update
So yet again as a call was logged to back office tech support no futher follow up or any changes to my network vodacom yet again vodacom failed to sort out my issues with tue network
LK
Louis K's update27 Mar 2026, 09:54
Reviewer Update
Yes they tried calling yesterday i was on the road and could not andwer
Waited for their call from monday
Now ticket has been closed and problem is still not solved