GB
Garth B
1 reviews | Active since May 2024
08 May 2024, 08:51
Vodacom ********* *******
Vodacom are ******* and *********, 9 months into a contract, they retired the package I am on saying "Vodacom no longer offers this package, you have to upgrade or else we are going to have to charge you more and by the way, we may start charging you even more later" so you agree to upgrade the package and sign up for another 24 months where they still force you to pay an upgrade fee. Why customers have to pay an upgrade fee and extend their contract term when Vodacom makes changes to their package offerings is beyond me!
I would score them even less than one star if Hellopeter allowed me to.
If you are looking at signing up with Vodacom, I advise strongly against it!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
08 May 2024, 10:18 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 May 2024, 10:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
