Vodacom

If I could I would cancel all my contracts with Vodacom. Since the 6th April 2024 I have been trying get assistance from them with an upgrade which I did not authorize which was done by their marketing agency RewardsCo. Firstly the lady increased my premium claiming that it's the new rate okay that fine everything goes up these days. But then she then upgrade a number that I'm not using and gives me a router which I did not ask for and increase the account from the R89.00 that I was paying to R218.00 without my permission. I don't know how many times I have called both Vodacom and ReeardsCo asking them to fetch this small router that has been given to me and to cancel the upgrade which I didn't approve. To-date two installments have already gone through my account and each time I call I'm told that the matter will be escalated. Maybe you can help me with this matter.