VODACOM

I have had 4 contracts with Vodacom for the past 20 years and this is the first annoying problem I have had. I have visited the 3 branches in East London its now the 13th time and they cannot tell me why I cannot access internet on my phone. By not receiving internet i cannot use the full paid package which I am entitled to. The past five visits they have told me its a service provider problem which will be resolved within a period of an hour, leaving the vodacom branch, travelling back to my hometown (75km) still nothing has been resolved. The last visit at Beacon Bay branch a staff member suggested I open up another contract and use the one I have just for calls and sms, until my contract ends then I can cancel the one giving problems. How can one afford a unnecessary extra contract, when the problem lies with vodacom and this being there only solution. With disguse this problem has been elevating for 7 months, 13 visits to vodacom, minimum an hour a visit......