Vodacom

Good morning am struggling with vodacom as they refusing to come collect their home router from me I've been calling them since the day they delivered the router to tell them I didn't order home router but portable one and the person who called me told me that they going to upgrade my contract as I explained to her I already have a contract with vodacom and I can't afford to pay two contracts. She told me as soon as I get the router I must call vodacom they will disconnect my current data contract then I will pay one contract only to find out she was not telling me the truth. I've called vodacom many times to explain my situation they keep on telling me they will come to pick up their router even today am still waiting for them they told me the pickup will be within 14day its a month now and they keep on sending me messages to say I owe them.